Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the typical delivery time for furniture items?
Standard furniture orders are processed within 2-3 business days. Depending on your location, delivery typically takes between 7 to 14 business days via our specialized white-glove carriers.
Do you offer international shipping for home decor?
Currently, Chalet ships exclusively within the continental United States and Canada to ensure the safety and integrity of our larger home goods during transit.
What is your return policy for textiles and rugs?
We offer a 30-day return window for all unused textiles and rugs in their original packaging. Please note that a restocking fee may apply to oversized items.
Are your wooden products sourced sustainably?
Yes, at Chalet we prioritize the environment. All our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure long-term sustainability.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.